Returns

Our policy lasts 5 days. If 5 days have gone by since your order delivery date, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require the packing slip.

*To be eligible for a return:

 1. Your item must be in the same condition that you received it,

2. Unworn or unused, with original tags attched, and in its original packaging.

3. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at contact@modprovisions.com. Please note that returns will need to be sent to the following address: Attn: Mod Provisions, 14 Greenway Plaza, Unit 3N, Houston, TX 77046, United States of America

Please do not send your purchase back to the manufacturer.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Once your return is accepted, please return your item to the following address:

Attn: Mod Provisions, 14 Greenway Plaza, Unit 3N, Houston, TX 77046, United States of America

You can always contact us for any return questions at contact@modprovisions.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at contact@modprovisions.com.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this, and you still have not received your refund yet, please contact us at contact@modprovisions.com.

Sale Items

Sale items cannot be refunded and are final sale. ***Note that items purchased during promotional sales are final sale and are not eligible for return or exchange. 

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We do not accept exchanges on items. 

If you need to exchange it for the same item, email us at contact@modprovisions.com and send your item to:

Attn: Mod Provisions, 14 Greenway Plaza, Unit 3N, Houston, TX 77046, United States of America

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Shipping your return

To return your product, please mail your product to:

Attn: Mod Provisions, 14 Greenway Plaza, Unit 3N, Houston, TX 77046, United States of America

*You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Restocking Fee

A restocking fee of 3% of the purchase price will be applied to all returns.

European Union 14 day cooling-off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.